Returns & Refunds

Summary

NOSTOS sells used and vintage inventory, graded and described individually. Returns are accepted within 14 days of delivery. If an item was materially misrepresented, arrived as non-functional hardware, or was damaged in transit, NOSTOS pays return shipping and refunds in full. If you simply changed your mind, that is fine too: send it back within 14 days in the condition it arrived and you cover the return shipping.

Eligible for Return

• ·Materially misrepresented condition. If an item arrives in worse condition than its listing described: missing parts not noted, damage not disclosed, wrong region or revision. Return it for a full refund.
• ·Non-functional hardware. Consoles, controllers, and accessories are tested before shipping. If a hardware item arrives dead on arrival, we refund or replace.
• ·Damaged in transit. If your package arrives crushed, soaked, or otherwise damaged by the carrier, photograph the package and contents before unpacking further and contact us within 7 days.

Changed Your Mind

• ·Return it within 14 days. No reason needed. The item comes back in the condition it left, complete, and you cover the return shipping. Everything else works the same way.

Not Eligible for Return

• ·Items returned outside the 14-day window.
• ·Items damaged after delivery by the buyer.
• ·Vintage apparel returned with smoke or pet-hair contamination not present at shipment.

How to Request a Return

1. 01Email will@nostos.market within 14 days of delivery. Include your order number and photos of the item as received.
2. 02We review and respond within 1 business day. Valid claims get a prepaid return label by email.
3. 03Ship the item back in its original packaging using the prepaid label.
4. 04Refund is issued to the original payment method within 3 business days of receiving the return.

Refund Timing

Refunds post within 3 business days of NOSTOS receiving the returned item. Your bank or card issuer may take an additional 5–10 business days to reflect the refund on your statement.

In-Store Returns

The storefront at 3940 Buford Hwy Suite B110, Duluth, GA is open to foot traffic. In-store returns follow the same 14-day policy: bring the item and your order confirmation; in-store refunds issue to the original payment method the same day. Mail returns use the prepaid label issued after a return request is approved.

International Orders

NOSTOS does not currently ship outside the United States and Canada. International shipping is planned for future expansion and is not active at checkout today. If you are outside the US or Canada and want to be notified when shipping opens to your country, share your interest by emailing will@nostos.market; you will not be charged or shipped to until we confirm availability to your region.

Contact

All return inquiries: will@nostos.market · (404) 590-7887

Mailing address for returns is sent with the prepaid label. Please don't ship returns to the storefront address without prior authorization.